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Okay, Let’s quickly sort it out together! Before you worry, please check these steps: Device Check: Make sure you are trying to access the player on the same device you selected while filling out the course form. Tutorial First: Have you watched the setup tutorial that came with your device access mail? If not, please …

When you activate the Content Browser for the first time and download your first video, you’ll see a popup asking you to install the Video Player. 👉 Make sure to download it, because the videos won’t play without it. If you missed downloading it the first time, don’t worry! Just close the Content Browser, open …

No, this feature is for Working Professionals only. You can watch the videos on only one device at a time. If you want to switch to another device, just log out from the first one and then continue watching on the second device.

Yes, you’ll need to install the video card driver on your system. If you’re not sure how to do it, please contact your computer engineer for help.

Please restart your system first. If the issue still continues, kindly raise a query through Help & Support. You can also watch this short video to learn how to raise a ticket.

Okay, the best solution for this is to raise a ticket under Help & Support, our team will sort out your issue! You can also watch this short video to learn how to raise a ticket.

Okay to get rid of this issue, you need to follow these steps- >close app >long press on App >open app info/info >storage > clear data/clear all data >open app again >now click on Goto lectures button and allow access to Documents folder  

Dual access will only be provided to working professionals upon request. Additionally, if we know in advance that the student is working, we will provide dual access but the student has to submit the Salary slip of last month as proof.

Live class video is uploaded within 24-48 working hours. If not uploaded within such time then raise a query under help & support.

The tutorial for activating the player is provided in the admission mail If you are still facing issue, kindly elaborate by raising the ticket Tutorial Link: Windows player Tutorial Android player Tutorial

Whenever you are setting up the Content Browser make sure you create the folder in your Disks other than (C:). If you do not have any drives other than (C:) then keep it under (C:).

The student is trying to access the player on the unregistered device. Kindly use the registered device. And if they are using the registered device then kindly raise the ticket under Help and Support  attaching the screenshot of the error.  

Either there is a storage issue in the device or there is some error in the video uploading. Storage issue – Increase the storage or delete other files Video uploading – Delete the video and again download If not solved then raise a query under Help & support

Kindly download the latest videoplayer via link