Okay, Let’s quickly sort it out together! Before you worry, please check these steps: Device Check: Make sure you are trying to access the player on the same device you selected while filling out the course form. Tutorial First: Have you watched the setup tutorial that came with your device access mail? If not, please watch it once—it usually solves most setup issues. Still facing problems? No worries! You can raise a support ticket directly through our LMS. Just click Help & Support → Contact Us, and submit your issue. You can also watch this short video to learn how to raise a ticket.
Having trouble installing the DTH Player?
Okay, Let’s quickly sort it out together!
Before you worry, please check these steps:
Device Check:
Make sure you are trying to access the player on the same device you selected while filling out the course form.
Tutorial First:
Have you watched the setup tutorial that came with your device access mail? If not, please watch it once—it usually solves most setup issues.
Still facing problems?
No worries! You can raise a support ticket directly through our LMS.
Just click Help & Support → Contact Us, and submit your issue.
You can also watch this short video to learn how to raise a ticket.